Refund policy

At Green Lane Co, we want you to love your order! If something isn’t quite right, we’re here to help.

Damaged or Faulty Items

- If your item arrives damaged or faulty, please contact us within 7 days of delivery.

- We’ll need clear photos of the product, all packaging (including outer packaging and inserts), and the fault/damage in order to raise a claim with the delivery company

- Once we’ve received the photos and confirmed the issue, we’ll arrange either a replacement or a full refund.

Change of Mind

- As all of our phone cases are made to order, we unfortunately cannot accept returns if you’ve simply changed your mind, ordered the wrong size/model, or no longer want the product. Please check your phone model carefully before ordering.

Refunds

- Refunds will be processed back to your original payment method within 5–7 working days once approved.

- We’ll confirm by email once your refund has been issued.

Exchanges

- Exchanges are only available on faulty or damaged items once photos have been received.

- In some cases, we may ask you to send the product back for an exchange – this will be reviewed on a case-by-case basis.

- If the product you’d like to exchange for is out of stock, we will issue a refund instead.

How to Start a Return or Refund

Please email us at hello@greenlaneco.co.uk with:

1. Your order number

2. Photos of the product and packaging

3. A short description of the issue

We’ll get back to you as quickly as possible to sort things out 💛